Refund policy

Refund & Return Policy

We know buying things online can feel a little risky sometimes. So here's exactly how returns work at House of Thai — no hard words, no confusion, promise.

⏰ The 48-Hour Time Limit
Don't want the product anymore, or something's wrong with it? Just message us within 48 hours of getting your order. After that, we can't help — sorry, even we can't change this rule!

🔒 The Main Rule: The Seal
This one rule decides everything, no matter how you paid:

• Seal is closed? Good — you can return it.
• Seal is opened? Sorry, we can't take it back (it's a food safety rule, not us being mean!).

🙅 Case 1: You Don't Want It Anymore
Totally okay, this happens. If the seal is still closed:

• Message us within 48 hours.
• You will pay the delivery cost to send it back to us.
• Once we get it and see the seal is closed, we will give you your money back.

📦 Case 2: The Product Came Damaged
Not your fault — we'll take care of it.

• Send us a photo on WhatsApp within 48 hours.
• We will send our own rider to pick it up — we pay for this, not you.
• Once we get it and see the seal is closed and the damage is real, we will give you your money back right away.

🚫 One Thing We Cannot Do
If the seal is opened, we cannot accept the return — no matter what the reason is. We wish we could, but food items don't work that way once opened. Thanks for understanding!

💬 How to Contact Us
Message us on [WhatsApp/email] with your order number and tell us what happened. We'll help you from there — simple and easy.